How we work
Every service is different, so we start by listening. Then we agree exactly what we’ll do, what it will cost and when, before any work begins.
Four simple steps
A relaxed, no-obligation conversation about your service, where you are now and what you want to achieve. No charge and no pressure.
We take time to understand your service properly. Depending on your needs, that may mean reviewing documents, visiting your service and talking with your team.
Practical, prioritised recommendations in plain English, with timescales and costs agreed before any work begins.
We work alongside you to put changes in place, check progress and stay on hand as your service develops.
Mock inspections
A mock inspection gives you a realistic, confidential view of how your service measures up, with time to act before the real thing.
More about mock inspectionsWe agree what the inspection will cover and request a few key documents in advance.
We review records, observe practice and talk with your team, looking at each of the five key questions.
Usually within 7 to 14 days, you receive a written report with clear findings and a prioritised action plan.
If you’d like us to, we stay involved to help you put improvements in place.
Questions
Yes. Your initial call is free and comes with no obligation. It’s a chance for us to understand your service, and for you to decide whether we’re the right fit.
It varies depending on the type of service and how ready your application is. We’ll give you a realistic timeline at the start and help you avoid the common causes of delay.
For most regulated activities, the CQC expects a registered manager to be in place, and they will usually be interviewed as part of the process. We can advise on what applies to your service.
It follows the same key questions, but it’s confidential and designed to help you improve. Nothing is published, and you get a practical action plan to work from.
Yes. We help providers understand their report, respond to the findings and put a realistic improvement plan in place ahead of re-inspection.
Yes. Everything you share with us, and everything we find, stays between us and your organisation.
Book your free initial call and we’ll take it from there.